Cancellation & Refunds

Cancellation & Refunds

You will need to cancel in good time by contacting the laboratory. We charge an admin refund fee of £25 should you wish to cancel.

You have a right to cancel the contract within 14 days of the date of order to receive a refund. Where MBL has begun to supply the service, the amount of the refund may be reduced to account for the value of services already supplied to you up to the point of cancellation. This amount is calculated by comparing the value of the services already supplied to you to the total paid for the service contract. The process for requesting a refund is detailed at

You are also entitled to a refund under
consumer law where MBL does not
perform the contract with reasonable care
and skill or within the required time period
(e.g. delivering the testing kit within 6
working days of order, providing results
within 48 hours of laboratory receipt for
FUR tests, or confirming results within 24

hours of testing for Antigen tests). The
process for requesting a refund is detailed

The rights set out in 1.1 and 1.2 do not
affect your statutory rights or other rights
under common law. These include the
right to seek damages for reasonably
foreseeable losses resulting from
negligence or breach of contract by MBL.

If you wish to obtain a refund, you
should send the following contact form by
email to or
To Mediqueskills Ltd t/a Medique Bio
Laboratory, 103 The Grove, Isleworth,
London, TW74JE.

I/We* hereby give notice that I/We* cancel
my/our* contract for the supply of the

Following Service

  • Order number

  • Ordered on: [DD/MM/YYYY]

  • Name

  • Address

  • Date: [DD/MM/YYYY]

  • [I Delete as appropriate

If you are cancelling an order for a Day
2 or Day 8 testing kit, please note that we
are required to report this cancellation to
Department of Health and Social Care.